Account Manager Needed

Working at CustomerBloom means working with great people on an interesting range of projects. Our headquarters is in Clifton, NJ but our team spans the globe. We’re looking for folks who are friendly, hard-working, curious, and smart.

The CustomerBloom Account Manager (AM) is responsible for maximizing the performance and success of client accounts. 

The AM will work across teams to ensure seamless account on-boarding and retention through website and landing page development, digital ad campaigns, leads management, and overall client business success.  This role requires someone who has a take-charge and go-getter attitude who is comfortable evaluating issues, making decisions, and directing teams to produce the best solution. 

Client Management

  • Daily / weekly / monthly communication with client
  • Work with client to overcome lead generation challenges and solve marketing problems
  • Analyze ad performance data and offer recommendations for improvement to client and to ad teams to generate more leads
  • Audit lead management and offer suggestions for improvement to client and client staff to help convert more leads into customers

Project Management

  • Oversee client on-boarding process
  • Manage client lead management setup, configuration, training, and maintenance
  • Manage client digital advertising setup, targeting, budgeting, messaging, and optimization
  • Manage client website and landing page development and maintenance, including SEO
  • Manage other aspects of client marketing and lead generation package as needed

Sales Collaboration

  • Creatively solve client challenges within contract scope
  • Upgrade client to new packages and services for out-of-scope items

Team Collaboration

  • Work with team on special projects as needed

Characteristics

  • Assertively collaborative
  • Fiercely organized
  • Profoundly confident
  • Astutely productive
  • Fearlessly decisive
  • Absurdly detail oriented
  • Delightfully calm under pressure
  • Effective communicator
  • Impressive time manager
  • Quick-witted and inappropriately humored

Experience

  • 2+ years account/client management/customer service in agency setting

Bonus Points

  • 2 points for Social Media Marketing
  • 2 points for Adwords
  • 2 points for Web Development
  • 2 points for SEO
  • 2 points for Data Analysis
  • 10 points for an awesome personality

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Responsibilities

Daily

  • Client Account Quick Audit
    • Advertising accounts / budgets
    • Leads management review
    • Social media ad commenting
  • Production Tasks
    • Complete assigned project tasks
    • Resolve project bottlenecks
    • Assign new tasks as needed
  • Daily Team Huddle
    • Communicate any issues + plan to resolve them
    • Coordinate detailed chats with necessary team members as needed
  • Client Communications / Meetings
    • Client calls, emails, texts, etc, as needed

Weekly

  • Client On-boarding
  • New Launch Check-ins
    • Weekly check-ins with clients who launched within last 30 days
    • Client and client staff training as needed
  • Development Meeting (Tuesdays)
    • Review project status with development team
    • Get ETAs for project completion
    • Solve any bottleneck issues
  • ProfitEngine Audit
    • Ensure proper ad budget settings and month-to-date ad spends
    • Review lead generation and proper data transfer to lead management system
  • ProfitEngine Review Meeting (Thursdays)
    • Lead generation data entry
    • Ad spend data entry

Bi-Weekly

  • Client Check-in Call
    • Review leads management
    • Answer any questions

Monthly

  • Client Reports
    • Schedule report review
    • Compile data + analyze report
      • Adwords / Facebook ad performance
      • Lead generation
      • SEO
      • Email
      • Social Media
    • Review report with client
      • Review performance
      • Make recommendations for improvement
      • Schedule follow-up call (bi-weekly check-in)
    • Review Action Items
      • Organic social posts for next month
      • Ad optimizations and budget adjustments
      • Website and landing page updates
      • Allergan reporting required items
  • Action Items
    • Create and assign tasks to teams
    • Update Summary tasks and other records with notable changes (budget, etc)

To receive an interview, you must supply: 

  • A cover letter that 1) explains why you are a good fit for this particular position and 2) includes at least two references that we can contact
  • A resume that includes: 1) your relevant professional experience, and 2) links to examples of your work.

To apply, email your cover letter and resume to [email protected] with a subject of “I’m your new Account Manager” plus your favorite emoji 😀

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